Privacy Policy

This privacy and cookies policy (the “Privacy Policy”) describes how Applicature, Inc DBA MilestoneBased. (“milestoneBased,” “we” or “us”) treat information you provide to us or that we collect, including how we use such information, how we protect the security of such information and how you may change or request that we amend such information from our systems. This includes any information associated with you (such as your name, title, email address or phone number) that is supplied to us in conjunction with your use or potential use of our website, as well as information we generate regarding your use of the website, in either case, information that does, or can be used to identify you (“Personal Information”).

Except as described in this Privacy Policy, we will not, without your consent, sell or rent to any third party any Personal Information collected through this website or the Service.

Please note our website includes hyperlinks to other websites neither owned nor managed by us. milestoneBased is not associated with these third-party websites and does not review their privacy policies. We cannot guarantee the privacy of any information that may be obtained by third parties at these other websites. We strongly encourage you to review the privacy policies of any website you visit before supplying Personal Information through that website.

What information does milestoneBased collect through its public website, or other interactions, and how is this information used?

Anyone Who Contacts Us through Our Website

milestoneBased collects certain Personal Information through its website when you choose to submit such information to us through email, an online form or other methods (such as contacting us through our “Contact Us” website function). We use information collected through our website to respond to specific requests for information about our services and other inquiries.

You do not need to provide this information to us but if you don’t, we will not be able to respond to your communication. We use this information to answer any issues or concerns and to monitor customer/potential customer communications for quality and training purposes. We also use this information to develop new services and to improve or personalise existing services. We use this information because we have a legitimate business interest in understanding customer/potential customer feedback and in responding to your communications in a consistent way. We will keep this information for as long as you have a relationship with us or, if you do not have a relationship with us beyond this communication, for a reasonable length of time that lets us understand how people use our website.

Visitors to Our Website

milestoneBased also maintains a log of certain information concerning visitors to our website, including but not limited to a visitor’s IP address (a computer’s numerical Internet address), the websites from which visitors access our website, the type of web browsers used to access our website, the device used to access our website and the pages viewed. Such information may be treated as Personal Information about visitor in accordance with applicable local law.

You do not need to provide this information to us and can, in certain circumstances, stop us from collecting it using the details in “How can I contact milestoneBased about this Privacy Policy?” milestoneBased uses this information to monitor the way our website is used and identify issues with the website and users’ experience of it. We use this information because we have a legitimate business interest in understanding how our website is accessed, how it is used and any problems users have with it across multiple devices. We will keep this information for a reasonable length of time that lets us understand how people use our website and any technical issues they have.

What information does milestoneBased collect about users of its services and how is this information used?

This section applies to users of milestoneBased services. If you only use our public website, this section does not apply to you. If you, your employer or a third party decide to purchase our services, we will use your Personal Information for purposes of providing Service to you. We use this information because we have a legitimate business interest in performing the contract that we have entered into with you, your employer or a third party and in providing, managing and administering our service.

Setting Up the Service

In this Privacy Policy, “Profile” means a portion of the service configured to permit authorized users to access and share information. The manager of the Profile, your employer or an affiliate or partner of your employer, who is using the Service, may add you as a participant in one or more Profiles. The person adding you for the first time to Profile will provide certain Personal Information about you, such as your name, company name, work email address and work telephone number. We will provide you with a user ID (an email address) and account activation email to access the Service and create a user “profile” for use as described below.

When you first sign onto the Service, you will be presented with your “Profile,” which contains the information supplied to us. You will be able to update or correct any of the Personal Information in your profile. As the Service is intended for business purposes only, unless your place of work is also your home, you should only enter business contact information. We use this information to provide the Service and to identify how you’d like to use your account. We use this information because it is necessary to provide you with an account and because we have a legitimate business interest in enabling you to update your preferences and settings online.

Once your Personal Information has been entered into your profile, this information is added to the participant list for each Profile you have been authorized to access. Other participants of your Profile may then have access to your Personal Information. You may receive certain emails relating to your use of the Service, such as email alerts related to Profiles on which you are a participant and other email communications relating to the Service. Emails will be sent to the email address(es) listed in your profile.

Your Personal Information is also added to milestoneBased’s global directory of current and former users of the Service. We use your Personal Information as set forth above to provide, manage and facilitate your use of the Service, whether now or in the future. We use this information because we have a legitimate business interest in performing the contract that we have entered into with your employer, or with the affiliate or partner of your employer (as applicable). We will keep this information for as long as you remain milestoneBased account holder.

What information could milestoneBased otherwise collect about me?

Billing

If you have been designated by your organisation as being a contact for billing or payment purposes, we will use your Personal Information to process your organisation’s order, issue invoices to your organisation and take payment from, or make payment to you (including refunds if applicable). We use this information because it is necessary for our contract with your organisation that we collect information from its representatives to process payments or give or receive refunds. 

Reviews and Feedback

If you are a user of our platform and you contact milestoneBased to provide feedback or reviews of your experience, we will use your Personal Information (as well as your feedback/review) to understand and respond to customer feedback. We use this information because we have a legitimate business interest in understanding customer feedback and in responding to your communications in a consistent way. We will keep this information for a reasonable length of time that lets us understand and assess people’s experience of our Service.

How will I be notified of changes to this Privacy Policy?

From time to time, we may change and/or update this Privacy Policy. We recommend you regularly review this page. We are not liable for notifying you about any changes to our publicly available policies, terms of use and other legally binding documents.

How can I contact milestoneBased about this Privacy Policy?

If you have questions, or would like to complain about this Privacy Policy and our information practices, please contact us by email at [email protected].