What information does milestoneBased collect through its public website, or other interactions, and how is this information used?
Anyone Who Contacts Us through Our Website
milestoneBased collects certain Personal Information through its website when you choose to submit such information to us through email, an online form or other methods (such as contacting us through our “Contact Us” website function). We use information collected through our website to respond to specific requests for information about our services and other inquiries.You do not need to provide this information to us but if you don’t, we will not be able to respond to your communication. We use this information to answer any issues or concerns and to monitor customer/potential customer communications for quality and training purposes. We also use this information to develop new services and to improve or personalise existing services. We use this information because we have a legitimate business interest in understanding customer/potential customer feedback and in responding to your communications in a consistent way. We will keep this information for as long as you have a relationship with us or, if you do not have a relationship with us beyond this communication, for a reasonable length of time that lets us understand how people use our website.
Visitors to Our Website
What information does milestoneBased collect about users of its services and how is this information used?
This section applies to users of milestoneBased services. If you only use our public website, this section does not apply to you. If you, your employer or a third party decide to purchase our services, we will use your Personal Information for purposes of providing Service to you. We use this information because we have a legitimate business interest in performing the contract that we have entered into with you, your employer or a third party and in providing, managing and administering our service.
Setting Up the Service
Your Personal Information is also added to milestoneBased’s global directory of current and former users of the Service. We use your Personal Information as set forth above to provide, manage and facilitate your use of the Service, whether now or in the future. We use this information because we have a legitimate business interest in performing the contract that we have entered into with your employer, or with the affiliate or partner of your employer (as applicable). We will keep this information for as long as you remain milestoneBased account holder.
What information could milestoneBased otherwise collect about me?
If you have been designated by your organization as being a contact for billing or payment purposes, we will use your Personal Information to process your organization’s order, issue invoices to your organization and take payment from, or make payment to you (including refunds if applicable). We use this information because it is necessary for our contract with your organization that we collect information from its representatives to process payments or give or receive refunds.
Reviews and Feedback
If you are a user of our platform and you contact milestoneBased to provide feedback or reviews of your experience, we will use your Personal Information (as well as your feedback/review) to understand and respond to customer feedback. We use this information because we have a legitimate business interest in understanding customer feedback and in responding to your communications in a consistent way. We will keep this information for a reasonable length of time that lets us understand and assess people’s experience of our Service.